Question 1

What problem does Olkano solve?

Accepted Answer

Olkano reduces the worry of “if I’m alone and something happens to me, nobody will know.” It creates a simple check-in routine, and if a check-in is missed, Olkano alerts the trusted contacts you choose so someone can follow up.

Question 2

What is Olkano?

Accepted Answer

Olkano is a daily “I’m OK” check-in service. You set a reminder to check in, and your trusted contacts are alerted only if you miss a check-in.

Question 3

How is Olkano different from an emergency button (SOS) app?

Accepted Answer

Emergency/SOS apps require you to press a button when something is wrong. Olkano is the opposite: it works by exception—everything is quiet when you check in, and it only alerts others when a check-in is missed (for example, if you can’t reach your phone).

Question 4

Who is Olkano for?

Accepted Answer

Olkano is for anyone who wants extra peace of mind when they’re often alone—such as independent older adults, solo travelers, students living away from home, or people on night shifts.

Question 5

How does Olkano work?

Accepted Answer

Olkano reminds you to check in at your chosen schedule. When you check in, nothing else happens; if you miss a check-in, Olkano sends an alert to your trusted contacts.

Question 6

What is a check-in in Olkano (or “I’m OK” beacon)?

Accepted Answer

A check-in is your confirmation that you’re OK. In the app, it’s typically a single tap that records you checked in for that scheduled time.

Question 7

Does Olkano send alerts when I check in?

Accepted Answer

No. Olkano is designed so alerts are sent only when a check-in is missed, not when you check in successfully.

Question 8

What happens if I miss a check-in in Olkano?

Accepted Answer

If you miss a check-in, Olkano notifies your trusted contacts so they can follow up. The alert channel depends on your plan and the contact methods you’ve set up.

Question 9

What is a trusted contact in Olkano?

Accepted Answer

A trusted contact is someone you choose to be notified if you miss a check-in—like a family member, friend, neighbor, or caregiver.

Question 10

Do trusted contacts need the Olkano app to receive alerts?

Accepted Answer

No. Trusted contacts can receive alerts through contact methods like email (and other channels depending on your plan), without installing the app.

Question 11

How many trusted contacts can I add in Olkano?

Accepted Answer

On the Free plan you can add 1 trusted contact. On Plus you can add unlimited trusted contacts.

Question 12

Can I edit, deactivate, or remove a trusted contact in Olkano?

Accepted Answer

Yes. You can manage trusted contacts at any time—add new ones, edit details, deactivate someone temporarily, or remove them.

Question 13

Can I invite a loved one to start checking in with Olkano?

Accepted Answer

Yes. Olkano supports invites so someone you care about can start checking in, and you can optionally sponsor them depending on the flow you use.

Question 14

What happens when someone accepts an Olkano invite?

Accepted Answer

When an invite is accepted, the invited person can set up Olkano and begin checking in. If the invite includes a plan or pre-configuration, it can automatically apply those settings during setup.

Question 15

What check-in schedules are available in Olkano?

Accepted Answer

Olkano supports a daily schedule (“same time every day”). Plus can also unlock interval-based check-ins and additional scheduling options.

Question 16

What is “Fixed Daily Time” mode in Olkano?

Accepted Answer

Fixed Daily Time means your check-in is due at the same time each day. Olkano reminds you at that time and expects one check-in for that daily cycle.

Question 17

What is interval check-in mode in Olkano?

Accepted Answer

Interval mode means a check-in is due after a set amount of time has passed since your last check-in (for example, every 24 hours). This is a Plus feature.

Question 18

What are scheduling exceptions in Olkano?

Accepted Answer

Scheduling exceptions let you skip check-ins on selected days (for example, weekends). Exceptions are a Plus feature.

Question 19

Can I pause check-ins and alerts in Olkano?

Accepted Answer

Yes. You can pause the service when you don’t want reminders or alerts, and resume later when you’re ready.

Question 20

Why is my Olkano service paused?

Accepted Answer

It can be paused because you paused it manually, or because there are no active trusted contacts. Olkano requires at least one active trusted contact to send missed check-in alerts.

Question 21

What is the check-in window in Olkano?

Accepted Answer

The check-in window is the period before a check-in is due when Olkano allows you to check in early. The app shows when your check-in button is available.

Question 22

Can I check in early in Olkano?

Accepted Answer

Yes. If you’re within the check-in window, you can check in early instead of waiting for the exact due time.

Question 23

How does Olkano handle time zones?

Accepted Answer

Olkano stores schedules in a consistent way on the server and displays them in your local time in the app. If you travel, your reminders are meant to stay understandable in your current local time.

Question 24

Do I need to create an account to start using Olkano?

Accepted Answer

You can start quickly, and some setups can work without entering an email and password right away. Creating an account with credentials is recommended for recovery and multi-device access.

Question 25

What’s the difference between a guest account and a full account?

Accepted Answer

A guest account can get you started quickly and may be tied to one device. A full account (email/password or social sign-in) makes it easier to sign in again, recover access, and use Olkano on more than one device.

Question 26

Can I use Olkano on multiple devices?

Accepted Answer

Yes, if you have a full account with credentials. Guest-style setups may not be recoverable if you lose your device.

Question 27

What plans are available in Olkano?

Accepted Answer

Olkano offers a Free plan and a Plus plan. Free covers the basics for one trusted contact, and Plus unlocks more flexibility like unlimited trusted contacts and advanced scheduling.

Question 28

What’s included in the Olkano Free plan?

Accepted Answer

Free includes daily check-ins, missed check-in alerts, and 1 trusted contact. It’s designed to provide basic peace of mind at no cost.

Question 29

What’s included in the Olkano Plus plan?

Accepted Answer

Plus includes unlimited trusted contacts, interval check-ins, and scheduling exceptions. Pricing is shown in the app and may vary by region (for example, $4.99/month in some regions).

Question 30

What happens if I downgrade from Olkano Plus to Free?

Accepted Answer

If you downgrade, Plus-only settings are adjusted to fit Free limits. For example, extra trusted contacts may be deactivated beyond the Free limit, and Plus-only scheduling options may be turned off.

Question 31

How are alerts delivered in Olkano?

Accepted Answer

Alerts are sent to your trusted contacts using the contact methods you configure. Email alerts are supported, and Plus can unlock additional alert channels such as SMS and push notifications.

Question 32

What information do trusted contacts receive in an Olkano alert?

Accepted Answer

Trusted contacts receive a message that you missed a check-in and should be checked on. Olkano is designed to share only what’s needed for the safety follow-up.

Question 33

Does Olkano track my location?

Accepted Answer

No. Olkano is designed to work without location tracking.

Question 34

What information does Olkano collect and why?

Accepted Answer

Olkano collects only what it needs to provide the service, such as account details, check-in schedule and history, trusted contact details, and basic technical data for reliability.

Question 35

Does Olkano sell my data or use advertising trackers?

Accepted Answer

No. Olkano does not sell personal data and does not use third-party analytics or advertising trackers.

Question 36

Who can Olkano share my information with?

Accepted Answer

Olkano shares information only with the trusted contacts you choose and with service providers needed to run Olkano (such as hosting, email, or SMS providers), plus as required by law.

Question 37

How do I delete my Olkano account and data?

Accepted Answer

You can request deletion at any time. If account deletion is not yet available inside the app, email privacy@olkano.com from the email address linked to your account with “Delete my Olkano account” in the subject.

Question 38

What does “entitlements” mean in Olkano?

Accepted Answer

Entitlements are the feature access rules that determine what your plan allows (for example, how many trusted contacts you can add, or whether interval mode is available). Olkano enforces these rules on the server for consistency and security.

Question 39

What is a “seat” in Olkano?

Accepted Answer

A seat is a plan assignment for a person’s role (for example, Plus access for a check-in user). Seats are commonly used when someone sponsors another person or when an admin assigns access.

Question 40

Why do I sometimes see the term “safety partner”?

Accepted Answer

In some technical areas of the product, you may still see older internal naming like “safety partner.” In the app and website, the user-facing term is “trusted contact.”

Question 41

Is Olkano an emergency SOS service?

Accepted Answer

Olkano is a daily check-in service that helps others notice when you might need help. It is not a replacement for emergency services; if there is immediate danger, contact local emergency services.

Question 42

What should a trusted contact do when they receive an alert?

Accepted Answer

Start with the safest next step for your situation: try calling or messaging the person, then follow the plan you’ve agreed on (for example, contacting a neighbor or caregiver). If you believe there’s an emergency, contact local emergency services.

Question 43

Is Olkano available in my country and language?

Accepted Answer

Olkano is built to work globally and is designed for multiple languages. Language availability depends on the current release, and more languages can be added over time.

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